people with passion

México, the best workforce

Technical Support

  • Multilingual highly complex support delivered across a wide variety of channels, aided by automation and innovative technologies (B2C, B2B, SMB, B2E and Engineering environments)
  • Technical solutions across the complete customer lifecycle from installation and activation to RMA management and parts/field support
  • Multiple offerings for the technology sector including hardware, software, consumer electronics, security, infrastructure and networking products
  • Offerings for ISPs, MSPs, Wireless Carriers and other telco services in addition to Retail, Automotive and New Economy companies
  • Rapid and highly effective support, account and case management solutions that aid in augmentation and retention.

Customer Care

  • New Product, Service Sales, Subscriptions (with cross-sell/up-sell options)
  • Billing Explanations or Payment Applications
  • Technical Assistance
  • Problem Solving/Complaint Handling
  • Proactive Outreach at Key Milestones in the Customer Relationship (e.g., welcome calls, satisfaction checkups, contract anniversary, and so on).


  • Lead Generation and Appointment Scheduling
  • Data Verification Services
  • Cross-Selling and Up-Selling
  • Customer Retention and Loyalty Management
  • Win-Back Programs and Surveys
  • Accounts Receivable Management

Credit and Collection

  • Our experienced Accounts Receivable Management team quickly contacts customers
  • Identify the cause of non-payments and implements a contingency payment plan
  • First-party collections
  • Third-party collections
  • Primary and secondary recovery services
  • Welcome calls
  • Non-voice BPO services